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The Empowerment Pocketbook (The Pocketbook)

by Michael Applegarth,Keith Posner,Phil Hailstone

ISBN 13: 9781870471510

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: 03 Jan 1998

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The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner

ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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